Dprime Hosting

Acceptable Use Policy

Last updated: January 2026AUPDprime Solutions
Section 1

Overview

This Acceptable Use Policy (AUP) governs the use of all Dprime Hosting services. By using our services, you agree to comply with this policy. Violation may result in service suspension or termination without refund.

This policy exists to protect all customers sharing our infrastructure, maintain service quality and ensure compliance with applicable law. We enforce it consistently and without exception for serious violations.

Section 2

Prohibited Content

The following content is strictly prohibited on our servers and will result in immediate suspension:

  • Illegal content under applicable law
  • Child exploitation material of any kind, reported to authorities immediately
  • Content that infringes on intellectual property rights, including copyright and trademarks
  • Malware, viruses, ransomware, spyware or other malicious software
  • Phishing websites, credential-harvesting pages or fraudulent content
  • Content promoting violence, terrorism or hate speech
  • Unauthorised copies of copyrighted material
  • Adult content of any kind
Section 3

Prohibited Activities

The following activities are not permitted on any Dprime Hosting service:

  • Sending unsolicited bulk email, commonly known as spam, or operating as a spam relay
  • Operating open mail relays or open proxy servers
  • Attempting to gain unauthorised access to any system or network
  • DDoS attacks, botnet participation or facilitating attacks on others
  • Port scanning, network probing or vulnerability scanning of external systems
  • Cryptocurrency mining without prior written approval
  • Running IRC bots or IRC servers without prior written approval
  • Excessive resource usage that measurably impacts other customers on shared infrastructure
Section 4

Fair Usage Policy

Our shared hosting plans are designed for typical website hosting workloads. The following fair usage guidelines apply to shared hosting accounts:

  • CPU usage should not exceed 25% of server capacity for extended periods of 15 minutes or more
  • RAM usage must remain within your plan's allocation
  • Disk I/O should not consistently degrade performance for other users
  • Database connections must be optimised and persistent connections should be closed properly
  • Email sending must comply with anti-spam best practices at all times

Accounts consistently exceeding fair usage will be contacted and may be asked to upgrade to a higher-tier plan or a VPS solution. We will always discuss this before taking action.

Section 5

Email Usage

Email hosting must be used responsibly. The following limits and requirements apply:

  • Maximum 500 emails per hour per account on shared hosting plans
  • All email lists must be opt-in with verifiable, documented consent
  • Unsubscribe mechanisms must be functional, prominent and honoured within 10 business days
  • Accurate sender name, reply-to address and physical address must be included in bulk emails
  • Purchased or harvested email lists are not permitted under any circumstances
Section 6

Security Responsibilities

Customers are responsible for maintaining the security of their hosting accounts and installed applications:

  • Keep all software, scripts, CMS installations and plugins updated to their latest versions
  • Use strong, unique passwords for your hosting control panel, FTP, databases and application admin accounts
  • Configure installed applications such as WordPress and Joomla according to security best practices
  • Monitor your account for suspicious activity, unexpected file changes or unusual traffic
  • Report any suspected security compromise to [email protected] immediately

Outdated software is the most common cause of hosting account compromise. We strongly recommend our Extensive Maintenance plan for customers who need ongoing security monitoring.

Section 7

Enforcement

We reserve the right to take the following actions in response to policy violations:

  • Suspend services immediately for serious violations without prior notice
  • Remove content that violates this policy or applicable law
  • Terminate accounts for repeated violations with data deletion after 30 days
  • Report illegal activity to appropriate law enforcement authorities
  • Cooperate fully with law enforcement investigations as required by law

For non-serious violations, we will typically notify the customer and allow a reasonable period of 24 to 72 hours to remedy the issue before taking action.

Section 8

Reporting Violations

If you become aware of any violation of this Acceptable Use Policy, please report it to us immediately:

All abuse reports are reviewed promptly. We treat reports confidentially and do not disclose reporter identity.

Section 9

Contact

For questions about this Acceptable Use Policy: