Payment Terms

Currency and Pricing

All prices are displayed and charged in US Dollars (USD). Prices are final with no additional taxes. We reserve the right to modify pricing with 30 days written notice to existing customers before any price increase takes effect.

Payment Methods

We accept the following payment methods:

• WhishPay, recommended for customers in Lebanon
• Visa and Mastercard credit or debit cards
• Lebanon USD bank transfer, by prior arrangement for payments of US$200 or more

Billing Cycles

Services are available on monthly or annual billing cycles. Annual billing provides a saving equivalent to two months free.

Domain registrations are billed annually or for the registration period selected at the time of order.

Payment Due Dates

Invoices are generated and emailed:

• 14 days before the service renewal date for recurring services
• Immediately upon order for new services and one-time purchases

Payment is due by the invoice due date shown on the invoice. Services may be suspended if payment is not received by that date.

Late Payment

If payment is not received by the invoice due date, the following process applies:

Automatic Payments

If you have a payment card on file, we may automatically charge it for recurring services to prevent unintended service interruption. You can disable automatic payments in your Client Area billing settings.

Failed automatic payments trigger the standard late payment process beginning from the invoice due date.

Refund Policy

Payments for digital services are non-refundable under our standard policy. This includes hosting, domain registrations and renewals, SSL certificates, migration, managed services, add-ons and one-time digital services. We do not offer refunds for unused prepaid service periods.

If you believe a charge or invoice is incorrect, report it within 30 days of the charge or invoice date, preferably within the first 7 days. Contact [email protected] with the relevant invoice details. We review billing errors individually; review does not guarantee a refund.

Any rights or remedies required by applicable law continue to apply.

Upgrades and Downgrades

Upgrades: You can request an upgrade at any time. The change takes effect at the start of your next billing cycle. No proration applies.

Downgrades: Downgrades take effect at the start of the next billing cycle. No refund or credit is issued for the remainder of the current period.

Cancellation

To cancel your service:

• Submit a cancellation request through the Client Area under your service
• Cancellation is effective at the end of the current billing period
• No refunds are issued for partial billing periods
• Download all your data before cancellation. Data is deleted when the service expires.

Disputes

If you believe a charge or invoice is incorrect, report it within 30 days of the charge or invoice date, preferably within the first 7 days. We review each case individually and correct confirmed billing errors. See the Refund Policy above.

Payment disputes initiated without first contacting us will be investigated and may result in account suspension and additional administrative fees. We encourage you to contact us first so billing errors can be resolved quickly.

Contact

For billing questions, payment issues or invoice queries:

• Billing: [email protected]
• Support: [email protected]
• Client Area: View invoices
• Reg. 3918274