Information We Collect
We collect information you provide directly to us, including:
- Name and contact information such as email, phone and postal address
- Billing information, including payment card details and WhishPay transaction data, processed through our billing system (WHMCS) and payment processors
- Account credentials such as username and password hash
- Domain registration information required by registrars
- Support ticket communications and attachments
- Technical data related to your hosting services, including server logs and usage data
How We Use Your Information
We use the information we collect to:
- Provide, maintain and improve our hosting services
- Process transactions and send related invoices and receipts
- Send technical notices, maintenance updates and support messages
- Respond to your support requests and enquiries
- Detect, investigate and prevent fraudulent transactions and abuse
- Comply with applicable legal obligations
- Contact you about service changes, renewals and relevant product updates
Data Security
Your account and billing data is stored in WHMCS, a dedicated billing and client management system running on an isolated server separate from our web hosting infrastructure. This server is protected by:
- SSL/TLS encryption for all data in transit
- Encryption at rest for sensitive billing data
- Hardware firewalls and network-level isolation
- Automated daily backups to a separate location
- Access controls limiting who can view personal data
- Regular security patches and software updates
Payment card data is not stored on our servers. Card transactions are processed by our payment processor, and WhishPay handles Whish transactions directly. We only store transaction references and invoice records.
No system is completely immune to risk. You should use a strong, unique password for your account and enable two-factor authentication where available.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain certain data as required by applicable law or for legitimate business purposes such as:
- Resolving outstanding disputes or billing queries
- Enforcing our agreements
- Complying with tax and financial record-keeping obligations, typically 7 years
You may request deletion of your personal data by contacting us, subject to these legal retention requirements.
Your Rights
Under applicable privacy regulations, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information, subject to legal requirements
- Opt-out: Unsubscribe from marketing communications at any time
- Complaint: If you believe your privacy rights have been violated, contact us first. If unresolved, you may escalate to the relevant data protection authority in your jurisdiction.
Third-Party Links
Our website may contain links to third-party websites, including payment processors, domain registrars and partner services. We are not responsible for the privacy practices or content of these external sites.
We encourage you to review the privacy policies of any third-party websites you visit before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via email to account holders and posted on this page with an updated revision date.
Continued use of our services after changes are posted indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, our data practices or exercising your privacy rights, please contact us:
- Email: [email protected]
- Reg. 3918274
- Baabda, Lebanon