Agreement to Terms
By accessing or using Dprime Hosting services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.
These terms apply to all visitors, users and customers of our hosting services and constitute a legally binding agreement between you and Dprime Solutions (Reg. 3918274).
Services Description
Dprime Hosting provides web hosting services including:
- Shared web hosting with hosting control panel access
- Domain name registration and management
- SSL certificate provisioning
- Email hosting services
- Website migration services
- Technical support services
Account Registration
You must provide accurate, complete and current information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must notify us immediately of any unauthorised use of your account at [email protected]. We will not be liable for losses arising from unauthorised use of your credentials.
Payment Terms
All prices are displayed in US Dollars (USD). Payment is due at the time of service activation and upon each renewal period. We accept WhishPay, major credit cards and bank transfers.
Failure to pay by the due date may result in service suspension or termination as outlined in our Payment Terms.
Service Level Agreement
We strive to maintain 99.9% uptime for all hosting services, measured monthly. This equates to a maximum of approximately 43 minutes of unplanned downtime per month. Scheduled maintenance communicated at least 24 hours in advance is excluded from uptime calculations.
Full details of uptime credits, response times and exclusions are available in our Service Level Agreement.
Acceptable Use
You agree not to use our services for any unlawful purpose or in violation of our Acceptable Use Policy. This includes, but is not limited to, illegal content, spam, malware distribution or any activity that could harm our infrastructure or other customers.
We reserve the right to suspend or terminate services immediately for serious violations without prior notice.
Data Backup
While we provide automatic backups as part of our service, you are ultimately responsible for maintaining your own backups of all data. We recommend keeping independent backups of all important files and databases.
Refund Policy
Payments for digital services are non-refundable under our standard policy. This includes hosting, domain registrations and renewals, SSL certificates, migration, managed services, add-ons and one-time digital services. We do not offer refunds for unused prepaid service periods.
If you believe a charge or invoice is incorrect, report it within 30 days of the charge or invoice date, preferably within the first 7 days. Contact [email protected] with the relevant invoice details. We review billing errors individually; review does not guarantee a refund.
Any rights or remedies required by applicable law continue to apply.
Service Suspension and Termination
We reserve the right to suspend or terminate services for violation of these terms, non-payment or any activity that threatens the security or performance of our infrastructure. We will attempt to notify you before any suspension when possible.
Upon termination, your data will be deleted from our servers. You are responsible for downloading any data you wish to retain before cancelling your service.
Limitation of Liability
To the maximum extent permitted by applicable law, Dprime Hosting shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business opportunities arising from your use of our services.
Our total liability to you for any claim shall not exceed the fees paid by you for the service in the three months immediately preceding the claim.
Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through our website with at least 30 days notice for material changes. Continued use of our services after changes constitutes acceptance of the new terms.
Contact Information
If you have any questions about these Terms of Service, please contact us:
- Email: [email protected]
- Reg. 3918274
- Baabda, Lebanon