When is support available?+
Staffed support is available in English and Arabic, Monday to Friday from 10am to 3pm Beirut time. Outside-hours support is subject to availability at US$50 per hour, with scope and charges agreed first. See our support response targets.
Can I restore a backup myself?+
Yes. Use the available recovery points in your hosting panel to restore your website data. Available dates and data coverage are shown in the panel. Keep an independent backup of important data. For assisted restoration, open a ticket; we review each request and agree any charge before work. WordPress care backups and manual malware recovery are separate services.
What happens at renewal?+
The annual saving also applies to ordinary hosting renewals under the current price list; it is not a first-year-only hosting discount. Existing agreed contracts remain in effect. Existing customers receive 30 days written notice of a price increase. Eligible first-year domains are confirmed and credited before payment; domain renewals are billed separately.
Where are these packages hosted?+
These packages run on our Frankfurt service and use the Enhance control panel. We review new accounts before activation, so provisioning is not instant.
Is storage per website or shared?+
It is shared across website files, databases and email. Start includes 3 GB, Plus 10 GB and Pro 20 GB in total. Mailbox size limits also count towards this total.
What does annual billing include?+
Annual hosting costs the same as ten monthly payments. New annual Plus, Pro and WooCommerce plans include one eligible domain for the first year, subject to registration rules and a maximum supplier cost of $15. Contact us before payment to confirm eligibility. Domain renewals are billed separately.
Are WordPress maintenance and malware recovery included?+
No. Hosting includes platform backups. Ongoing WordPress care, its care-plan backups, malware protection and manual recovery are separate services.
What is included in migration?+
One eligible standard website migration, up to one assessed hour. Additional sites, complex applications, manual mailbox transfers and repairs are scoped and quoted separately.
Can I host a Laravel or Node.js application?+
Contact us with the application requirements first. We assess the runtime, deployment and infrastructure needed, then agree the setup scope and price before work begins.
How do I pay?+
Payment is handled through Dprime Cloud. You can use Whish Pay, card or bank transfer where available at checkout. All prices on this page are in USD.