Ticket support
Describe the issue, attach relevant details and keep every reply together.
Get support.
Open a ticket for technical or account help. Use the enquiry form for questions before ordering.
Support options.
Open a ticket, read a guide or manage your account.
Open a ticket
Knowledge base
Find practical guidance for hosting, DNS, SSL, email and common account tasks.
Client area
Manage services, invoices, domains and every support request from one account.
Support hours and recovery help
Our staffed support hours are Monday to Friday, 10am to 3pm Beirut time, in English and Arabic. Support outside these hours is subject to availability at US$50 per hour; we agree the scope and charge before work starts. Infrastructure monitoring does not include free round-the-clock staffed support.
Customers can restore available platform backups from the hosting panel. For help choosing a recovery point or arranging an assisted restore, open a support ticket. Assisted restores are reviewed case by case; any charge is agreed before work begins. The backup dates available in your panel determine which recovery points can be used.
Read the support response targets · Read the backup and restore guide
Questions before ordering?
Tell us which service you are considering and what you need.
Already have a service?Use a support ticket so the request is connected to your account.
Support questions.
Answers about tickets and account access.
Do I need to sign in to submit a ticket?
Signing in connects the request to your services and account history. Use the client area whenever possible.
Should I include my password?
No. Never place passwords or payment details in a support ticket. We will explain a secure access method if it is required.
How do I follow a request?
Open the client area to review the ticket history and add replies in the same conversation.
Where do I ask a question before ordering?
Use the enquiry form on this page. It opens your message in your email app.