All prices are displayed and charged in US Dollars (USD). Prices are the final price with no additional taxes. We reserve the right to modify pricing with 30 days written notice to existing customers before any price increase takes effect.
We accept the following payment methods:
- Whish Money (recommended for customers in Lebanon)
- Credit and Debit Cards: Visa, Mastercard, American Express
- Cash: in-person at our office in Baabda, Lebanon
- Bank Transfer: available for annual plans by prior arrangement
Services are available on monthly or annual billing cycles. Annual billing provides a significant saving equivalent to 2 months free:
| Billing Cycle | How It Works | Price |
|---|---|---|
| Monthly | Billed on the anniversary of signup each month | Full monthly rate |
| Annually | Billed once per year, equivalent to 10× monthly price | 2 months free |
Domain registrations are billed annually or for the registration period selected at the time of order.
Invoices are generated and emailed:
- 14 days before the service renewal date for all recurring services
- Immediately upon order for new services and one-time purchases
Payment is due by the invoice due date shown on the invoice. Services may be suspended if payment is not received by that date.
If payment is not received by the invoice due date, the following process applies:
If you have a payment card on file, we may automatically charge it for recurring services to prevent unintended service interruption. You can disable automatic payments at any time in your Client Area under billing settings.
Failed automatic payments will trigger the standard late payment process outlined above, beginning from the invoice due date.
All payments are final. We do not offer refunds as a standard policy. Refund requests are reviewed on a case-by-case basis at our sole discretion.
If you believe there has been a billing error or exceptional circumstance, contact us at hello@dprimehosting.com within 7 days and we will review your case.
The following are non-refundable under any circumstances:
- Domain name registrations and renewals
- SSL certificates
- Migration services
- Add-on services and one-time fees
- Services terminated due to Terms of Service violations
Upgrades: You can request an upgrade at any time. The change takes effect at the start of your next billing cycle. No proration applies.
Downgrades: Downgrades also take effect at the start of the next billing cycle. No refund or credit is issued for the remainder of the current period.
To cancel your service:
- Submit a cancellation request through the Client Area under your service
- Cancellation is effective at the end of the current billing period
- No refunds are issued for partial billing periods
- Download all your data before cancellation. Data is deleted when the service expires.
If you believe there is an error on your invoice, please contact us within 30 days of the invoice date. We will investigate and correct any billing errors promptly.
Payment disputes initiated without first contacting us will be investigated and may result in account suspension and additional administrative fees. We strongly encourage you to contact us first, billing errors are resolved quickly.
For billing questions, payment issues, or invoice queries:
- Billing: hello@dprimehosting.com
- Support: hello@dprimehosting.com
- Client Area: View Invoices
- Reg. 3918274