We collect information you provide directly to us, including:
- Name and contact information (email, phone, postal address)
- Billing information: payment card details and Whish Money transaction data, processed through our billing system (WHMCS) and payment processors
- Account credentials (username, password hash)
- Domain registration information required by registrars
- Support ticket communications and attachments
- Technical data related to your hosting services (server logs, usage data)
We use the information we collect to:
- Provide, maintain, and improve our hosting services
- Process transactions and send related invoices and receipts
- Send technical notices, maintenance updates, and support messages
- Respond to your support requests and enquiries
- Detect, investigate, and prevent fraudulent transactions and abuse
- Comply with applicable legal obligations
- Contact you about service changes, renewals, and relevant product updates
We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers who assist in our operations (payment processors, data centres, domain registrars)
- Domain registrars for domain registration. ICANN requirements may make some registration data publicly available via WHOIS.
- Law enforcement or government agencies when required by applicable law in Lebanon or the relevant jurisdiction
- Professional advisors including lawyers and accountants under confidentiality obligations
Your account and billing data is stored in WHMCS, a dedicated billing and client management system running on an isolated server separate from our web hosting infrastructure. This server is protected by:
- SSL/TLS encryption for all data in transit
- Encryption at rest for sensitive billing data
- Hardware firewalls and network-level isolation
- Automated daily backups to a separate location
- Access controls limiting who can view personal data
- Regular security patches and software updates
Payment card data is not stored on our servers. Card transactions are processed by our payment processor and Whish Money handles Whish transactions directly. We only store transaction references and invoice records.
No system is completely immune to risk. You should use a strong, unique password for your account and enable two-factor authentication where available.
We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain certain data as required by applicable law or for legitimate business purposes such as:
- Resolving outstanding disputes or billing queries
- Enforcing our agreements
- Complying with tax and financial record-keeping obligations (typically 7 years)
You may request deletion of your personal data by contacting us, subject to these legal retention requirements.
Under the applicable privacy regulations, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Complaint: If you believe your privacy rights have been violated, contact us first. If unresolved, you may escalate to the relevant data protection authority in your jurisdiction.
We use cookies on our website to keep sessions active, remember preferences, and understand how visitors use our site. We also use tools from Meta (formerly Facebook), including the Meta Pixel, which may set cookies to help us measure the effectiveness of our content and reach relevant audiences on Meta platforms.
- Session cookies: required for the Client Area and account management to function correctly
- Preference cookies: remember your language and display settings
- Analytics cookies: help us understand page performance using anonymised data
- Meta Pixel: tracks page visits and actions to help us understand the performance of our Meta campaigns
You can configure your browser to block or delete cookies at any time. Some parts of the Client Area may not function correctly without session cookies. You can opt out of Meta personalised advertising through your Meta account settings or via the Your Online Choices tool.
Our website may contain links to third-party websites including payment processors, domain registrars, and partner services. We are not responsible for the privacy practices or content of these external sites.
We encourage you to review the privacy policies of any third-party websites you visit before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via email to account holders and posted on this page with an updated revision date.
Continued use of our services after changes are posted indicates your acceptance of the updated policy.
If you have any questions about this Privacy Policy, our data practices, or to exercise your privacy rights:
- Email: hello@dprimehosting.com
- Reg. 3918274
- Baabda, Lebanon
- Dprime Solutions is a Lebanese company. Privacy concerns unresolved by us may be escalated to the relevant authority in your jurisdiction.